If you occasionally read my blog, you know I'm a ProtonMail user. While that's true, and I use ProtonMail services daily, I also research alternatives to see if the grass is greener elsewhere or to recommend something to clients (or family 😉) when they ask for a mail service I could recommend.
That's how I came across Migadu (https://migadu.com/), a Swiss-based email hosting provider. Unlike many other providers that limit the number of accounts, domains, and aliases per tier, Migadu approaches billing (and limits) slightly differently. Even with the lowest tier, you can add as many accounts/domains/aliases as you want, and what you pay for is the number of incoming and outgoing emails per day. In my current tier, I can receive 1000 emails and send 100 emails (more details here: https://migadu.com/pricing/).
It's important to mention that while the limit is already quite low, it is shared across all accounts within your subscription. So if you have 2 users as a company, their accumulated usage is counted against the limit. There are no unlimited options, so be aware of this limit and consider choosing a tier with some room to spare.
This Christmas, I encountered an issue with one of the new accounts I had created - emails were ending up in SPAM despite having DKIM and other DNS records correctly configured. I submitted a support request on Boxing Day, and the issue was resolved within an hour, which is quite impressive. The support agent was very transparent and admitted that the issue was related to the sending domain configuration on their end, as the sending domain was carrying outdated information about registered DNS records, particularly DKIM. The issue was fixed manually, and an internal ticket was created to prevent similar issues in the future. I was very pleased with the resolution of this issue and the experience I had with their support, even though it was my first (and only) time using it.
In summary, I believe Migadu is an intriguing email hosting provider for those who want to use their domain for sending and receiving emails. One should be aware of the limitations the service imposes, but Migadu does a great and honest job of explaining all these limitations in plain text on their pricing page: https://migadu.com/pricing/#are-the-prices-and-limits-per-mailbox-or-ac….